Privacy Policy
How we collect, use, and protect your personal information
Last Updated: January 2025
Information We Collect
At Escape To VR, we collect information to provide you with the best virtual reality experience possible:
- • Personal information (name, email, phone number) for bookings and waivers
- • Payment information processed securely through Stripe
- • Waiver and consent information for safety and legal compliance
- • Website usage data to improve our services
- • Photos and videos (with consent) for marketing purposes
How We Use Your Information
- • Process your VR experience bookings and payments
- • Send booking confirmations and important updates
- • Maintain safety records and legal compliance
- • Improve our website and services
- • Send promotional communications (with your consent)
- • Respond to your inquiries and support requests
Information Sharing
We do not sell or share your personal information with third parties except:
- • Payment processors (Stripe) for secure transactions
- • Email service providers (Postmark) for communications
- • Analytics providers (Google Analytics) for website improvement
- • As required by law or legal process
- • To protect our rights or the safety of others
Data Security
We implement appropriate security measures to protect your personal information: • All data transmitted via HTTPS/TLS encryption • Payment data handled by PCI-compliant Stripe • Sensitive data encrypted at rest using AES-256 • Regular security audits and updates • Access restricted to authorized personnel only For more details, see our Security Policy.
Data Retention
We retain your personal information only as long as necessary: • Booking records: 7 years (tax and legal requirements) • Waiver signatures: 7 years (liability protection) • Marketing preferences: Until you opt-out • Website analytics: 26 months (anonymized) You can request deletion of your data at any time by contacting us.
Your California Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information
Right to Know
You can request information about the personal information we collect, use, and share
Right to Delete
You can request deletion of your personal information
Right to Opt-Out
You can opt-out of the sale of your personal information
Right to Non-Discrimination
We will not discriminate against you for exercising your rights
Right to Correct
You can request correction of inaccurate personal information
🚫 Do Not Sell My Personal Information
We do not sell your personal information to third parties. However, if you would like to opt-out of any potential future sales, you can do so by contacting us.
Opt-Out of Sale of Personal Information →To exercise these rights, contact us at privacy@escapetovr.com or call (760) 625-0055. We will respond to verified requests within 45 days.
Questions About Privacy?
If you have questions about this Privacy Policy or want to exercise your data rights, please contact us.